HOSP 402 - Service Operations Management

Credits: 3

Description
This course is intended to focus on the socio-technical systems of hospitality operations. Through cases, role-playing, and computer simulations, students will be exposed to a variety of human relations skills to include communications, negotiating, personal selling, and technical skills through case studies required to manage successful high technology businesses.

“Learning Outcomes”

Predict the unique challenges in managing excellent service operations.
Discuss exposure to and mastery of analytical tools specific to service industries.
Design and deliver operations to achieve a competitive advantage in services.